Accessibility

Archer Music Hall does not own or operate any parking in the area. The closest parking lot to the venue is the 940 Linden Deck. Limited Accessible parking spots are available and marked with signage. If you arrive more than two hours before doors, you will need to take a ticket upon entry at the gate and pay at a kiosk before returning to your car. If you arrive two hours prior to doors, you will pay the parking attendant upon entry and the gate will be open to exit without visiting a kiosk.

In a general admission event, the accessible seating area can reach capacity early and is first-come, first-served. Our Accessible section on the floor is located at the elevated rear rail section. Our Accessible sections in the balcony are on either side of section 204, and in row C of section 204.

Please purchase a general admission ticket, and we will accommodate you and your companion. You are welcome to notify us ahead of time.  Please contact us: archerboxoffice@livenation.com or 610.798.1466. 

Provide your Ticketmaster confirmation number in an email to archerboxoffice@livenation.com prior to the event date, and requests will receive a confirmation of accommodation reservation. 

The main entrance of Archer Music Hall is fully accessible. Archer Music Hall main floor and balcony are accessible via elevator through the doors left of the lobby bar, by selecting either floor 1R or 2, respectively. Arrow is accessible from the elevator located just behind the check-in podium of the Arrow lobby, by selecting floor 2.

Assistive Listening Devices are available for all events. Please visit the coat check located in the main lobby to request a device. A valid ID may be required and availability is limited.

In the event of an venue evacuation, crew members will direct fans in safely exiting the venue. Fans are encouraged to identify at least two emergency exits closest to their seating location; a crew member can help point these out if needed. During an evacuation, crew members will direct fans to safe exit routes and designated areas. 

For real-time updates during your visit, please check our social channels.

First Aid is available at the medical tent at the back of the main floor. If medical assistance is needed, please contact the nearest crew member. 

Archer Music Hall takes pride in offering a variety of options for guests with special dietary needs. Fans may request to speak with a member of our Food & Beverage team for specific questions or concerns. While we make reasonable efforts to accommodate dietary requests, we cannot guarantee that all needs can be met.

Additionally, Archer Music Hall cannot guarantee that guests will be free from exposure to specific allergens, including nuts. We strongly encourage guests with food allergies to take all necessary medical precautions when visiting.

If medical assistance is needed, please contact a crew member. 

Archer Music Hall is a KultureCity™ Certified Sensory Inclusive Venue. Our sensory bags are designed to help various sensory needs in both adults and children. To check out a sensory bag, please visit our coat check stand in the lobby. Our sensory bags include noise-reducing headphones, strobe glasses, fidget tools, and more! For more information, please click here.

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.

All of our restrooms are accessible. Restrooms are always first-come, first-served. However, at The Archer, there are single-user accessible restrooms available upstairs, next to the elevator. Family (single user with changing table) Restrooms are located in the main lobby by the women’s restroom. 

At Archer Music Hall and Arrow, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations. 

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

If you need a sign language interpreter or other communication accommodations for an event, such as real-time captioning, or written materials, please submit your request at archerboxoffice@livenation.com at least two weeks before the show, after you have purchased your tickets. This allows us time to coordinate the appropriate services for your event. Interpretation requests are subject to the availability of an interpreter.

On the day of the show, if you would like assistance getting to your seat, please check in with the Guest Services team in the lobby. We’ll be happy to introduce you to your interpreter or assistive service provider and help you get settled.

Accessible tickets can only be purchased online at livenation.com. Our box office is not able to take ticket orders over the phone, and our website is the only method to purchase tickets.  Accessible tickets are reserved solely for fans with disabilities and their companions. Fans who abuse this policy could have their order canceled.

To find tickets in the Accessible Seating Area of Archer Music Hall, select the Filters icon on the upper right of the page where you see available tickets.  For a reserved seated show, you will be shown your seat location once the ticket is selected.  More information regarding the purchase of accessible seating on Ticketmaster can be found here.